Return Policy

**Return Policy**

At Shell Loaeyes, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied, we offer a free and hassle-free return process.

**Free Refund & Return Conditions**

- You may return most items within **30 days** of the delivery date.
- Items must be unused, in their original condition, and include all original packaging, tags, and accessories.
- Please include your order number and a brief reason for the return.

**How to Initiate a Return**

1. Contact our customer service team via email or phone to receive a Return Merchandise Authorization (RMA) number.
2. Pack the item securely and include the RMA number inside the package.
3. Ship the item to the address provided by our team.
4. Once we receive and inspect the item, we will process your refund within 5–7 business days.

**Refund Method**

- Refunds will be issued to the original payment method used at the time of purchase.
- Shipping costs are non-refundable, except in cases of defective or incorrect items.

**Contact Information**

If you have any questions or need assistance with your return, please do not hesitate to reach out to us.

**Company Address:**
No. 18, Zhongguancun Street, Haidian District, Beijing

**Email:**
shell@loaeyes.com

**Phone:**
+86 17321885068

We are here to help and ensure your return experience is as smooth as possible. Thank you for choosing Shell Loaeyes.