Delivery Information

**Delivery Information**

**Shipping Address:**
No. 18, Zhongguancun Street, Haidian District, Beijing, China

**Contact Email:** shell@loaeyes.com
**Contact Phone:** +86 17321885068

**Shipping Cost:**
A flat shipping fee of **1.99 USD** applies to all orders, regardless of order value or destination. This fee covers standard processing and delivery handling.

**Delivery Coverage:**
We currently offer shipping to addresses within China and select international destinations. Please ensure your shipping address is complete and accurate to avoid delays or failed delivery attempts.

**Processing Time:**
Orders are typically processed within 1–2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order has been shipped.

**Estimated Delivery Time:**
- Domestic (within China): 3–7 business days
- International: 7–14 business days, depending on the destination country and customs processing

**Tracking:**
A tracking number will be provided via email once your order is dispatched. You can use this number to monitor your shipment’s progress online.

**Customs & Import Duties:**
International shipments may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. These charges are the responsibility of the recipient and are not included in the shipping fee or product price.

**Delivery Issues:**
If you experience any delivery delays, missing packages, or incorrect address issues, please contact our support team immediately at **shell@loaeyes.com** or call **+86 17321885068**. We will assist you in resolving the matter as quickly as possible.

**Note:**
We are not responsible for lost or stolen packages after they have been marked as delivered by the carrier. Please ensure someone is available to receive the delivery at the provided address.

Thank you for choosing us. We strive to make your delivery experience smooth and reliable.